Paul Bennett and Melissa Hurley purchased the beautiful Tŷ Mawr Hotel in December 2019 sourcing Telemat IT Services to initially ‘troubleshoot’ problems with the guest Wi-Fi system. This was achieved remotely via phone and laptop support to get the system up and running. This confidence in the level of service provided gave rise to:

• The installation of a complete new Wi-Fi system
• The client booking a service level agreement  to cover software and hardware advice and consultancy in future
• A Service Level Agreement covering simple software and hardware advice and ongoing support being put in place